Refund policy
Your satisfaction is important to us.
If something isn't right with your order, we're here to help.
Returns
Due to the nature of skincare products and for hygiene and safety reasons, we cannot accept returns on products that have been opened or used.
Unused products in their original packaging may be eligible for return within 30 days of delivery.
Customers are responsible for return shipping costs unless the return is due to our error.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:
- Your order number
- A description of the issue
- Photos of the product and packaging
We'll review your request and work quickly to make it right.
Refunds
Approved refunds will be issued to your original payment method after the returned item has been received and inspected.
Depending on your financial institution, refunds may take several business days to appear on your statement.
Shipping charges are non-refundable unless the return is due to our error.
Non-Returnable Items
For health and hygiene reasons, we cannot accept returns on:
- Opened skincare products
- Used beauty products
- Gift cards
- Final sale items