Refund policy

Your satisfaction is important to us.

If something isn't right with your order, we're here to help.

Returns

Due to the nature of skincare products and for hygiene and safety reasons, we cannot accept returns on products that have been opened or used.

Unused products in their original packaging may be eligible for return within 30 days of delivery.

Customers are responsible for return shipping costs unless the return is due to our error.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Photos of the product and packaging

We'll review your request and work quickly to make it right.

Refunds

Approved refunds will be issued to your original payment method after the returned item has been received and inspected.

Depending on your financial institution, refunds may take several business days to appear on your statement.

Shipping charges are non-refundable unless the return is due to our error.

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

  • Opened skincare products
  • Used beauty products
  • Gift cards
  • Final sale items